SMED Privacy Policy

Information We Collect

When you contact us via our website or email, we may collect:

• Business Identity: Your name, company name, and job title

• Contact Details: Business email address and phone number

• Project Requirements: Product inquiries and order specifications

• Shipping Information: Delivery address (collected only after order confirmation)

How We Use Your Information

Your data is strictly used for:

1. Inquiry Handling: Email responses with product details and quotes

2. Order Processing: Communicate product specifications to our manufacturing partners

3. Logistics Coordination: Share delivery addresses with certified freight forwarders

4. Post-Sale Support: Follow up on product usage after delivery

Data Security Measures

We implement basic but necessary protections:

• Office computers with updated anti-virus software

• Business communications through company email accounts (not personal email addresses)

• Physical order forms stored in locked filing cabinets

Data Retention Periods

• Unfulfilled Inquiries: Retained for 1 year for potential follow-ups

• Completed Orders: Kept for 3 years to meet tax obligations

• Data Deletion: Request removal of non-essential data via info@smedhardware.com

What We Don’t Do

• Sell your contact information to third-party marketing companies

• Disclose order details to unrelated parties without your consent

• Automatically collect cookies or location data through our website

Your Rights

• Access: Request a copy of your inquiry history

• Correction: Notify us to update inaccurate information

Policy Updates

Significant changes will be emailed to active clients. Current version always available at website footer.

Contact Us
Customer Service: info@smedhardware.com
China Office: +86-577-86860355 (Weekdays 9:00-17:00 CST)